FAQs
Got questions? We've got answers! Here are some of the most common queries about our coffee, orders, and eco-friendly practices.
Product Information
Are your coffee beans organic?
Are your coffee beans organic?
While not certified organic, our beans are ethically sourced and free from harmful chemicals or pesticides.
What types of coffee do you offer?
What types of coffee do you offer?
We offer a variety of blends, including Espresso Roast, Caramel Blend, and Vanilla Latte, available as whole beans or filter ground.
How do I store coffee for maximum freshness?
How do I store coffee for maximum freshness?
Store your coffee in a cool, dry place in an airtight container, away from direct sunlight or strong odors.
Are your beans suitable for cold brew?
Are your beans suitable for cold brew?
Yes! Our whole beans and filter grounds work wonderfully for cold brew. We recommend a coarse grind for the best results.
Are your coffee blends gluten-free?
Are your coffee blends gluten-free?
Yes, our coffee is naturally gluten-free and safe for individuals with gluten sensitivities.
What makes your coffee eco-friendly?
What makes your coffee eco-friendly?
We use sustainable sourcing, recyclable packaging, and energy-efficient roasting methods to minimize our environmental impact.
Brewing Tips
What is the best coffee-to-water ratio for brewing?
What is the best coffee-to-water ratio for brewing?
We recommend a ratio of 1:15 – that’s one part coffee to 15 parts water. For example, use 15 grams of coffee for every 225 ml of water.
What grind size should I use for my brewing method?
What grind size should I use for my brewing method?
- Espresso Machine: Fine grind
- French Press: Coarse grind
- Drip Coffee Maker: Medium grind
- Cold Brew: Extra coarse grind
What’s the ideal water temperature for brewing coffee?
What’s the ideal water temperature for brewing coffee?
The water should be between 195°F and 205°F (90°C - 96°C) for optimal extraction. Avoid boiling water, as it can burn the coffee.
How can I make my coffee stronger?
How can I make my coffee stronger?
Use a finer grind or increase the coffee-to-water ratio slightly. Avoid over-extracting by brewing within the recommended time.
How long should I brew coffee?
How long should I brew coffee?
- French Press: 4 minutes
- Pour-Over: 2.5-4 minutes
- Espresso Machine: 25-30 seconds
- Cold Brew: 12-24 hours
What’s the best way to froth milk for lattes or cappuccinos?
What’s the best way to froth milk for lattes or cappuccinos?
Use a milk frother, steam wand, or whisk to aerate the milk until it’s creamy and bubbly. Heat milk to around 140°F-150°F for the best texture.
Sustainability
How does Ecoroastedbeans support sustainable farming practices?
How does Ecoroastedbeans support sustainable farming practices?
We source our coffee beans from ethical farms that use eco-friendly practices, including shade-growing, water conservation, and minimal chemical use.
What makes your roasting process eco-friendly?
What makes your roasting process eco-friendly?
Our roasting is done using energy-efficient techniques that reduce carbon emissions while delivering perfectly roasted beans.
Is your packaging environmentally friendly?
Is your packaging environmentally friendly?
Yes, our packaging is recyclable and designed to minimize waste while preserving coffee freshness.
Do you support any environmental initiatives?
Do you support any environmental initiatives?
A portion of our profits is reinvested in projects supporting reforestation, clean water, and sustainable coffee farming in coffee-growing regions.
How can I recycle your coffee packaging?
How can I recycle your coffee packaging?
Simply clean out the packaging and check your local recycling guidelines to ensure proper disposal.
Why is sustainability important for coffee production?
Why is sustainability important for coffee production?
Coffee production impacts the environment through deforestation, water usage, and carbon emissions. By prioritizing sustainable practices, we help reduce this impact while supporting farmers and their communities.
General Questions
How does Ecoroastedbeans support sustainable farming practices?
How does Ecoroastedbeans support sustainable farming practices?
We source our coffee beans from ethical farms that use eco-friendly practices, including shade-growing, water conservation, and minimal chemical use.
Do you ship internationally?
Do you ship internationally?
At this moment in time, we only ship within the UK.
How can I contact customer support?
How can I contact customer support?
You can reach us through the Contact Us page . We aim to respond within 24-48 hours.
How do I track my order?
How do I track my order?
Once your order ships, you’ll receive a tracking number via email to monitor its progress.
What payment methods do you accept?
What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure payment options.
Do you have a return policy?
Do you have a return policy?
Yes, we accept returns on unopened products within 14 days of delivery. For more information, visit our Refund Policy page.
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